Refund policy

At AnsCart, we are committed to providing 100% genuine products and ensuring our customers are completely satisfied with every purchase.

7-Day Return & Replacement

You have 7 days from the date of delivery to request a return, replacement, or refund. To be eligible:

The item must be unused, unworn, and in its original packaging
All tags, accessories, and receipts/proof of purchase must be included

To start a return or replacement, contact us at anscartuae@gmail.com. We will provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Damaged or Wrong Items

Please inspect your order upon arrival. If the item is damaged, defective, or incorrect, contact us immediately with photos or videos. We will either replace the item or provide a full refund once verified.

Non-Returnable Items

Certain items cannot be returned:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty, hygiene products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

Exchanges

To exchange an item, first request a return. Once approved, you can place a separate order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you. If approved, refunds are issued to your original payment method within 7–10 business days. Processing times may vary depending on your bank.

Contact

For all return, replacement, or refund inquiries:
Email: anscartuae@gmail.com
WhatsApp: +971557925043